1. Take the realization of sales goals as the first criterion, use simple and effective methods to obtain customer contact information, and enthusiastically follow up to achieve the deal. Continuously improve sales skills and professional knowledge, familiarize with and master store product information, understand customer needs, master communication skills, correctly explain and vividly describe product features and advantages, actively guide customer consumption, and continue to increase customer unit prices on this basis.
2. Respond accurately, concisely, efficiently and friendly to various questions raised by customers during purchase, and establish a professional, responsible and trustworthy store image among the customer base with each intimate and considerate service.
3. If you encounter bad temper during the reception and the client cannot communicate smoothly, you can call on a colleague or superior supervisor if necessary, and you can't play temper with the client.
4. Promptly and correctly complete the remarks after the customer places the order and payment, confirm with the customer before shipment, confirm the color, quantity, type, etc. of the customer's order, and can follow the order at *** time Goods, to avoid sending wrong goods.
5. When inquiring when there is no customer, you should browse the familiar store merchandise, complete and feed back the tasks explained by the superior in time.
6. Receiving and handling your customers' after-sales issues (logistics issues, product issues, service issues and other after-sales issues) in a timely manner to recover refunds; timely feedback and processing issues related to damage issues, if you need a refund, you need to check carefully and feedback to the store Long, the store manager operates the background refund.